FAQs
General
Who installs my boiler?
We only use our employed Gas Safe engineers to carry out your boiler installation/repair. All our engineers have been vetted extensively by us to ensure only the highest quality workmanship and professionalism at all times.
Ways to pay
Can I pay with credit or debit card?
Yes you can pay securely online with any debit or credit card, of which the balance is taken AFTER your boiler is installed.
We take a pre-authorisation of your card (similar to a hotel booking, where you pay when you get there) and then after your boiler is installed and fully working, we then take the payment from your card. So essentially, it’s risk-free as you don’t pay until your boiler is installed.
Our payment gateway is the highest level of encrypted security levels available.
Our payment provider is Stripe who’s 100% secure API is expertly coded into our website.
Do I need to pay a deposit?
No, we offer £0 deposit finance for everyone on our interest bearing finance plans. Choose from 3, 4, 5, or 10 years finance, or 0% interest-free spread over 1 or 2 years.
Can I pay my finance off early?
Yes you can contact the lender who your loan is with and pay your loan off early – they all accept early repayment.
Do you offer interest free credit up to 2 years?
We offer 0% interest-free over 1 and 2 years on selected boilers.
How can I pay?
For all new boilers, whether that is a combi or system boiler, you can pay by and debit or credit card using our fully secure Stripe payment gateway.
You can also pay by finance if you wish to spread the cost of your new boiler over a period of up to 10 years.
All boiler cover plans are payable by direct debit through our secure payment gateway, again which is 100% secure.
Installation
Is a chemical flush included in the fixed online prices?
Yes, we complete a cold and hot chemical flush for all new boiler installations.
Are magnetic filters supplied with all boilers?
Yes – we include a magnetic filter, free with all boiler installations. These are required for the minimum ten year warranty.
When will my boiler be installed?
When you complete checkout, we will call you to arrange a convieint date for your boiler installation, This can be a day that suits you. The installer will turn up between 7.30am and 9am on the day of your installation with all of the tools to fit your new heating system.
On The Day
How long does installation take?
Usually it is all completed within a day, however if you’re converting from a system boiler to regular to a combi then this can take up to 2 days. 2 days is also normal for a back boiler to combi boiler conversion.
Will I need to do anything on the day?
We just need an electricity supply so that we can test the boiler once it’s installed and obviously someone to be there for access and handover once the work is complete.
Aftercare
How to register my warranty?
We register your warranty on your behalf so you don’t have to. We also inform Gas Safe and arrange your installation certificate to be sent directly to you.
Is there any call out charges for warranty claims?
No, if you have a call out for a warranty claim, the boiler manufacturers that we sell do not charge call out fees for warranty claims.
Aftersales Care
We are available on 01243 950 694 seven days a week to answer any of your aftersales questions, and an engineer will be more than happy to call you back or arrange a visit if you have any technical questions about your central heating system.
(please note: out of hours calls will be diverted to an on call engineer)
